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Refund of exams and self-study pack paid from 9 July 2015

The Minister of Social Affairs and Employment has been working on an announcement that responds to the ruling of the European Court of Justice (ECJ) of 9 July 2015. You can find this announcement here. It explains which exam candidates can claim (partial) refund of exam costs that are related to the Basic Civic Integration Examination Abroad. You can download the application form to claim refund, it can be filled in digitally. You can then send it to DUO for processing. You will be notified once DUO received your application form. Refund Application Form Basic Civic Integration Exam

Partial reimbursement purchase price self-study package Naar Nederland for orders between 9 July 2015 and 17 December 2015

The Minister of Social Affairs and Employment has retroactively lowered the price of the self-study package to € 25,-. Customers who have paid the higher price from 9 July 2015 can receive partial refund. The package may have been purchased in two ways:
  • The self-study package either has been bought through the webshop of Naar Nederland / Boom publishers. Between 4 and 10 July, these customers will receive an e-mail from the Naar Nederland helpdesk with the amount they are entitled to receive. In this e-mail a link to a form can be found. This form will display customer data, including a bank account number. The customer can check the data and complete these if needed. After completing this procedure, Boom Publishers will refund the amount within 4 weeks. Did you buy the self-study package after 9 July 2015 at the higher price through this webshop, but did you not receive an email between 4 and 10 July 2016? Then contact the Naar Nederland helpdesk through Please state your order number in your e-mail, so that we are able to help you faster.
  • The self-study package has been purchased in a different way, for example at a bookstore. In order to get a refund, the applicant needs to include proof of purchase, such as an invoice and a bank statement. In this case, the request for refund can be sent to:

Change in price of exam and self-study pack

From December 17, the price for the exam will be €150,- Speaking € 60,- Reading € 50,- KNS € 40,- Since 17 December 2015, the price for the self-study pack is € 25,-. The digital pack is available for free since 17 December 2015.

Ruling 9 of July 2015

The Minister of Social Affairs and Employment is working on an announcement that will respond to the ruling of the European Court of Justice (ECJ) of 9 July 2015. The announcement will make clear which candidates can claim (partial) refund of exam costs that are related to the Basic Civic Integration Examination Abroad. The announcement will appear here when it is ready.

Refund of exams paid from 9 July 2015

The Minister has lowered the exam fees from 9 July 2015. Exam candidates who paid the higher exam fee from 9 July 2015 will receive automatic refund. First, exam candidates will receive an e-mail from DUO with the exact amount that will be paid back. The money will then be returned to the bank account that was originally used to pay the exam fee. The refund will be done within a period of 6 weeks after DUO sends the e-mail. Exam candidates do not need to take action themselves.

Self-study pack Naar Nederland available in 16 extra languages from 21st of December 2015

The official self-study pack Naar Nederland which will help you to prepare for the Basic Civic Integration Examination Abroad is from 21st of December 2015 available in the following 16 extra languages: Algerian Arabic, Bosnian, Cantonese, Croatian, East Armanian language, Egyptian Arabic, Hindi, Iranian Farsi, Iraqi Arabic, Libanese Syrian Arabic, Punjabi Indian, Serbian, Sinhala, Tamil, Ukrainian, Tunisian Arabic.

Basic civic integration exam to be conducted again

On 1 December 2014, the basic civic integration exam can be conducted again. After registering and paying for the exam, you will receive an email from DUO. This email contains data which you need to use to make an appointment at a mission. You will make the exam on a laptop. An exam taken on a laptop looks slightly different. Videos and instructions about these exams are available on (Click ‘Practice exams’).

The civic examination abroad can’t be taken temporarily

During the preparations for implementing the new exam some problems with the connection to the server in Netherlands arose. Therefore, it is currently not possible to take the exam at the embassy. We are working hard to ensure that exams will be available from the 1st of December 2014 again. You can sign up for the exam, but making a final appointment with an embassy is not possible at this time.

More about changes in the basic civic integration exam for those abroad

The form of the basic civic integration exam is going to change. The main change is that the exam will no longer be taken by telephone, but by computer. The new KNS questions about the Dutch royal family can be found here. The new basic exam takes effect on 1 November 2014. FAQs: What does the new basic exam look like? All the exam modules are taken by computer. Fluency comprises two parts: A) Question-Answer: The candidate receives questions and has to formulate his/her own answers. B) Completing sentences: The candidate hears a short sentence, followed by the first part of a sentence the candidate has to complete. Reading proficiency comprises two parts: A) The candidate hears a word and chooses from four written answer options + the candidate reads a word and chooses from four spoken answer options. B) In this part, the candidate sees reading texts on the screen; two multiple choice questions are asked with three or four answer options. Knowledge of Dutch society: The candidate sees photos and reads the questions. The questions are also spoken in a slow tempo. The candidate sees and hears two answer options.
  • IMPORTANT: You’ll receive your results for the exam in eight weeks. This is because the new exams are judged by people instead of the computer.
A complete example of an exam module is available free of charge on How much do the different modules cost? The exam modules Reading proficiency, Fluency and Familiarity with Dutch society can also be taken separately from 1 November, which means there is also a fee per exam module: Fluency: € 150.00 Reading proficiency: € 100.00 Familiarity with Dutch society: € 100.00 Total for basic naturalisation exam: € 350.00 Is it possible to retake an exam module after 1 November 2014? Separate certificates will be used for the exam from 1 November 2014. This is stipulated in the exam regulation (‘Examenreglement Basisexamen inburgering in het buitenland’) and only applies to candidates who take the basic naturalisation exam abroad from 1 November 2014. This means that a module of the basic exam achieved before 1 November 2014 does not give exemption from a module of the basis exam taken after 1 November 2014. Exemption from oral exam A2 (integration test after arrival in the Netherlands)? If a candidate passed the basic exam before 1 November 2014 and achieved more than 37 points for the TGN, he/she can be exempted from the Fluency exam (national, level A2). If a candidate takes the exam on or after 1 November 2014 there is no possibility for exemption from the Fluency exam (national, level A2), regardless of the score achieved for the basic exam, module Fluency (level A1). How can I register for the basic exam as from 1 November 2014? Starting on 1 October 2014 you can register for the basic exam via, which will be taken with effect from 1 November 2014. It will then no longer be possible to register for the current exam.

As of 1 November 2014 the basic civic integration exam for those abroad will change

The changes primarily lie in the way in which the exam is taken. Whereas the exam is currently taken by telephone, as of 1 November 2014, it will be taken by computer. This means that the exam questions will be asked in a different way. To be able to properly align with this, the exam components themselves will be renewed. The level* of the exam will remain the same. This also means that the curriculum will remain the same. The most important changes are:
  • As of 1 November 2014, the basic civic integration exam for those abroad will no longer be taken by telephone but by computer.
  • The exam will still consist of the same components. However, the name of a number of components will be changed:
    1. Speaking skills (until November 1st TGN)
    2. Reading skills (until November 1st GBL)
    3. Knowledge of Dutch Society (KNS)
  • These three exam components can be taken at the same time or individually. This means that a candidate need not take the entire exam all over again if he or she fails to pass an exam component.
  • The greater part of the questions will be in the form of multiple-choice questions. For the Speaking Skills component the candidate also has to speak in answers. These answers will be assessed by human assessors and not by the computer.
  • Candidates can register for the new exam as of 1 October 2014.
  • In its current form, the basic civic integration exam will be taken for the last time on 31 October 2014. As of 1 November 2014, the basic civic integration exam will be taken in the new form.
  • The modified self-study package is available here.
  • The old self-study package can still be used but, in the end of September 2014, an overview will be available on the website ‘’ showing the changes relating to the old package. It will also be possible to download a new manual regarding the procedures relating to the exam.
  • In the end of September 2014, practice exams will be made available on the ‘’ website.
* Level A1 Common European Framework of Reference for Languages