basisexamen inburgering

Frequently Asked Questions (FAQ)

  1. Questions about the Basic Civic Integration Examination
  2. Questions about registration
  3. Questions about payment
  4. Questions about making an appointment
  5. Questions about taking the examination
  6. Questions about the examination location
  7. Questions about the result
  8. Questions about the preparation for the Basic Civic Integration Examination Abroad and the practice exams
  9. Questions about the practice program online: Logging in online
  10. Questions about the practice program: Starting up the stand-alone (DVD)
  11. Questions about working with the practice program

1. Questions about the Basic Civic Integration Examination

  1. What is the Basic Civic Integration Examination?
  2. Are there examination regulations for the Basic Civic Integration Examination?
  3. Can I get an exemption on medical grounds for the Basic Civic Integration Examination?
  4. Can I get an exemption for the Basic Civic Integration Examination?
  5. What does the examination involve? How is the examination set out, what questions will appear? What do I have to know?

2. Questions about registration

  1. I have filled in the registration form on the website; when can I expect a reply?
  2. I want to change my registration; how do I do this?
  3. What is a sponsor? (What do I have to fill in here? Does the sponsor have to come to the examination at the embassy?)

3. Questions about payment

  1. Can I pay in instalments?
  2. Can I cancel the examination and get my money back? If so, how do I do this?

4. Questions about making an appointment

  1. I have paid for the Basic Civic Integration Examination; how do I now make an appointment?
  2. Can I take the three parts of the examination on different days?
  3. I want to change my examination date; how can I do this?
  4. Can I take the three parts of the examination on different days?

5. Questions about taking the examination

  1. What do I need to bring to the examination? Do I need to bring the confirmation of the appointment?

6. Questions about the examination location

  1. Where can I take the Basic Civic Integration Examination?
  2. What is a country of prolonged stay?
  3. My country of origin does not have a Dutch embassy, consulate or agency. Where can I then take the examination? How can I find out where that is?

7. Questions about the result

  1. How will I find out the result?
  2. I failed one or two parts; do I have to take the whole Basic Civic Integration Examination again?
  3. For how long will the result remain valid?
  4. I have failed; can I see my exam paper?
  5. How is the result determined?
  6. How long will it take before I hear the result?
  7. Why does this take so long? I used to get the result on the same day.
  8. Is the e-mail with the result (pass) sufficient to apply for an MVV from the IND? Do I not get a certificate?

8. Questions about the preparation for the Basic Civic Integration Examination Abroad and the practice exams

  1. Can the DVD be played in all types of DCD/VCD players in all countries?
  2. Do I need a computer to do the practice exams in the self-study pack?
  3. Will the questions in the practice exams also be included in the real examination?
  4. The self-study pack is available in 33 support languages. How can candidates who do not speak any of these languages prepare for the Basic Civic Integration Examination Abroad?
  5. What is the difference between the edited and unedited versions?
  6. Exactly what does the Reading part of the examination assess?
  7. Does the Reading part of the exam require the candidate to write in Dutch?
  8. What is ‘Level A1’?
  9. How should I prepare for the Kennis van de Nederlandse Samenleving (Knowledge of Dutch Society; KNS) part of the exam?
  10. How should I prepare for the Speaking part of the exam?
  11. How can I prepare for the Reading part of the exam?
  12. I have a high standard of education. Do I really need to do lessons 1 to 20 in the workbook?
  13. Can someone who cannot read at all use Naar Nederland to prepare for the Basic Civic Integration Examination?
  14. Is it really possible to learn a language through self-study?
  15. Does the examination require candidates to write in Dutch?
  16. What does the orange star alongside some exercises mean?
  17. Do I need a computer to learn Dutch?
  18. I can’t watch the videos about the exams with YouTube.

9. Questions about the online practice program: Logging in online

  1. How do I log into the online practice program?
  2. What is a “student”?
  3. What is a “referee”?
  4. Will my login code still work once I create a personal account?
  5. Is it possible to log in from more than one computer at the same time?
  6. Can my login code be used by more than one person?
  7. Can my account be used by more than one person?

10. Questions about the practice program: Starting up the stand-alone (DVD)

  1. On what computer systems can the DVD be played?
  2. How do I start the DVD program?
  3. During startup, the following error message appears ‘Mozilla Firefox, Portable Edition cannot be started. You may wish to re-install to fix this issue. (ERROR: firefox.exe could not be found)’
  4. After the DVD has started, I cannot get past the screen that asks for the login code
  5. When I start the DVD, I get a window saying “Firefox is currently in offline mode”
  6. I have a Mac computer, but I cannot playback audio or video.
  7. When I start the DVD, I get a pop-up window with an error message about ‘Add-ons’
  8. When I start the DVD, a window about Google Toolbar opens and I cannot continue
  9. When I start the DVD in a Mac computer with OS X Yosemite (10.10), the application closes immediately and an error message appears

11. Questions about working with the practice program

  1. In which languages do you provide the practice program?
  2. What is the purpose of the learning routes within the practice test program?
  3. How do I edit my profile/properties?
  4. When I select the speaker icon, I don’t hear any sound.
  5. The recording function is not working.

1. Questions about the Basic Civic Integration Examination

What is the Basic Civic Integration Examination?

The Basic Civic Integration Examination is compulsory for those requesting a temporary residence permit (MVV). It demonstrates that you know about Dutch society and can speak Dutch.

Are there examination regulations for the Basic Civic Integration Examination?

Yes, there are examination regulations, to be found here.

Can I get an exemption on medical grounds for the Basic Civic Integration Examination?

If you cannot take the Basic Civic Integration Examination on medical or psychological grounds you can apply for exemption. You do so at the Dutch embassy, consulate or agency in your country of origin or prolonged stay. For more information, visit this website.

Can I get an exemption for the Basic Civic Integration Examination?

If you would like to know if you qualify for exemption from the Basic Civic Integration Examination, please contact the Immigration and Naturalisation Service (IND). For more information, visit this website.

What does the examination involve? How is the examination set out, what questions will appear? What do I have to know?

You can find all this information on the Naarnederland.nl website. You can practise with example papers here, check the examination programme and order an independent study package.

2. Questions about registration

I have filled in the registration form on the website; when can I expect a reply?

You will receive a response to your registration by e-mail within five working days. The e-mail will also contain a request for payment. This e-mail will be sent to the mail addresses you list in your registration.

I want to change my registration; how do I do this?

You can only change your registration by replying to the e-mail DUO sends you after registration. Please state clearly what needs to be changed. You cannot change your registration by completing the registration form again.

What is a sponsor? (What do I have to fill in here? Does the sponsor have to come to the examination at the embassy?)

The sponsor is someone who lives in the Netherlands and with whom you will live in the Netherlands. Usually this will be your partner or child, but it can also be a business or an organization. Your sponsor does not need to attend the examination.

3. Questions about payment

Can I pay in instalments?

No, it is not possible to pay in instalments. Only on receipt of the full amount can you make an appointment for the examination.

Can I cancel the examination and get my money back? If so, how do I do this?

If you no longer want to take the examination, you must inform DUO that you want to cancel it no later than 24 hours in advance. You will need to submit a request for reimbursement to DUO to get your money back. You can do this by replying to one of the mails that DUO sends you, for example the proof of payment mail.

4. Questions about making an appointment

I have paid for the Basic Civic Integration Examination; how do I now make an appointment?

Once DUO has received the payment, you will be sent an e-mail explaining how to make an appointment. The e-mail will also include your candidate number, which you need to state when making the appointment. You can only make an appointment after you have received this e-mail.

Can I take the three parts of the examination on different days?

Yes, you can take the three parts of the examination on different days. You will have to register separately for each examination part and also pay separately for each examination part. You will also have to make a separate appointment for each part at the Dutch embassy, consulate or agency.

I want to change my examination date; how can I do this?

You must contact the Dutch embassy, consulate or agency where you made the appointment to arrange a different examination date.

Can I take the three parts of the examination on different days?

You can take the three parts of the examination on different days. You have to make an appointment for each part of the exam at the Dutch embassy or consulate.

5. Questions about taking the examination

What do I need to bring to the examination? Do I need to bring the confirmation of the appointment?

Please ensure that you have valid identification with you (passport, identity card or other form of identification). You also need to bring a recently made passport photograph with you. Once you have made the appointment you will be sent confirmation. Please bring this confirmation with you as well.

6. Questions about the examination location

Where can I take the Basic Civic Integration Examination?

You must take the Basic Civic Integration Examination in your country of origin or prolonged stay.

What is a country of prolonged stay?

A country of prolonged stay is the country where you reside and for which you have a residence permit for longer than three months.

My country of origin does not have a Dutch embassy, consulate or agency. Where can I then take the examination? How can I find out where that is?

If your country of origin does not have a Dutch embassy, consulate or agency, you can take the examination at the closest Dutch embassy, consulate or agency. Click here here for a list of Dutch embassies, consulates and agencies. You may need a visa for that country. Please contact the Dutch embassy, consulate or agency where you want to take the examination.
If you do not speak the language of this country, we advise you to bring an interpreter.

7. Questions about the result

How will I find out the result?

The result will be sent to your e-mail address. If you listed the e-mail address of your sponsor when registering, the result will also be sent to that e-mail address.

I failed one or two parts; do I have to take the whole Basic Civic Integration Examination again?

If you took the examination after 1 November 2014 you will not have to repeat the entire examination. You can simply register for the parts you failed. If you took the examination before 1 November 2014 you will have to repeat the entire examination.

For how long will the result remain valid?

Once you have passed all the parts of the Basic Civic Integration Examination, you have a year to apply for a temporary residence permit (MVV). If you wait for longer than a year you will have to take the Basic Civic Integration Examination again.

I have failed; can I see my exam paper?

The examination is a secret examination so it is not possible to see your answers.

How is the result determined?

The examination comprises three parts, and you must pass all three to pass the Basic Civic Integration Examination. The Knowledge of Dutch Society and Reading parts are checked and assessed by a computer. The Speaking part is checked and assessed by a human. Each examination part is awarded a mark between 1 and 10. Marks 1-5 are fail marks. Marks 6 and above are pass marks.

How long will it take before I hear the result?

DUO will send you your result as soon as possible, and always within 8 weeks.

Why does this take so long? I used to get the result on the same day.

The Speaking part is checked and assessed by a human. This means that the result is no longer available immediately. In the past a computer checked the entire examination.

Is the e-mail with the result (pass) sufficient to apply for an MVV from the IND? Do I not get a certificate?

DUO will send you an e-mail telling you your result, including a PDF file of that mail. You can print out the PDF and attach it to your MVV application. You are not sent a certificate.

8. Questions about the Basic Civic Integration Examination Abroad and the practice tests

Can the DVD be played in all types of DCD/VCD players in all countries?

Every pack includes the film on DVD, in Dutch and seven or eight support languages, including of course the language ordered. The DVDs are region-free. Different countries have different video broadcast standards, so two DVDs are provided: one in NTSC format and the other in PAL/SECAM format. Check the user manual for your player and/or television to find out which format you require. Alternatively, see the list here. You can also try both DVDs to determine which one gives the better picture and sound.

Do I need a computer to use the practice exams in the self-study pack?

Yes. The Basic Civic Integration Examination Abroad is conducted by computer. So are the practice exams Reading and Speaking, which therefore familiarize you with the procedure of the examination itself. Use the sample Reading exam to find out whether you can read Dutch well enough to pass the actual examination, and the sample Speaking exam to find out whether you can understand spoken Dutch and speak it well enough yourself to pass this part of the examination. Both practice tests can be accessed at the website www.naarnederland.nl. They are free to use and you can repeat them as often as you wish. How to take the practice tests:
  1. Go to www.naarnederland.nl.
  2. Select the test you wish take: Reading or Speaking.
  3. Read and listen to the instructions.
  4. Answer the questions.
What do you need to take the practice test?
  1. a computer or laptop
  2. access to internet
Having completed the sample Reading test, you will be shown your score. This tells you how well you have done. The computer is not able to assess the Spoken Language test and so no score is given.

Will the questions in practice exams also be included in the real examination?

No. The questions in the practice exams are not used in the examination itself. The purpose of the practice test is to help students to prepare for the examination. It allows them:
  1. to experience what it is like to take an examination using a computer.
  2. to become familiar with the various components of the examination and the type of questions included in the Speaking and Reading exams.
  3. to become familiar with the various voices, accents, speech patterns etc. that will be used in the real examination.
  4. to gain a realistic indication of the likelihood of passing the examination.

The self-study pack is available in 33 support languages. How can candidates who do not speak any of these languages prepare for the Basic Civic Integration Examination Abroad?

Even people who do not speak any of the 33 support languages can use the Naar Nederland self-study pack. A partner in the Netherlands or a relative in the country of origin can help, perhaps by watching the film together with the student and translating (parts of) the film into his or her native language. The photo book can be used in the same way. The questions in the photo book relate directly to the content of the film and to that of the Knowledge of Dutch Society component of the examination. The questions are also on the audio CD.’ The workbook, audio files, e-learning program and the practice exams can all be used to prepare for the Speaking and Reading components of the examination. The first twenty lessons can be followed easily even without additional information in a support language, thanks to the many illustrations and visual instructions. The other lessons can be completed with the help of somebody who speaks either Dutch or one of the support languages. In some countries, courses in Dutch are available and there may even be special courses to help students prepare for the Basic Civic Integration Examination Abroad. An alternative would be to come to the Netherlands for a brief period (e.g. on a tourist visa) to take a short civic integration course and/or some Dutch lessons. Candidates can also prepare for the examination with the help of their partner. Once they have done enough preparation, they can take the practice exams included in the Naar Nederland self-study pack. This can familiarize them with what the examination itself involves and allow students to form a realistic impression of their likelihood of passing the real examination.

What is the difference between the edited and unedited versions?

In the edited version some scenes are removed from the DVD: a scene on the beach where you can see a topless woman and a scene with two kissing men (gay marriage). In some countries the possession of such material is illegal. Especially for those countries we made an edited version. The unedited version is for the countries where such things are accepted, just like in Holland.

Exactly what does the Reading part of the examination assess?

The Dutch language uses the Latin alphabet (also known as the Roman alphabet). This part of the examination assesses your ability to read and understand written Dutch at Level A1 of the Common European Framework of Reference for Languages. Reading and comprehension of words You hear a word and click on one of the four written anwers. You read a word and click on one of the four spoken answers. Reading and comprehension of texts You read a text on screen and answer two multiple choice questions.

Does the Reading exam require the candidate to write in Dutch?

No. The exam is designed to assess reading skills. The candidate does not have to (be able to) write.

What is ‘Level A1’?

‘Level A1’ is a standard of linguistic ability described in the Common European Framework for Languages as that at which a person “can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type. Can introduce him/herself and others and can ask and answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. Can interact in a simple way provided the other person talks slowly and clearly and is prepared to help.” The skills required to pass this component of the Basic Civic Integration Examination Abroad are as follows. Listening: I can understand familiar works and basic sentences which affect me, my family and direct setting, provided people speak slowly and clearly. Reading: I can read familiar names, words and extremely simple sentences, e.g. in notices and announcements, in catalogues and on posters. Speaking: I can take part in a simple conversation, provided the other person is willing to speak slowly and clearly, to repeat or rephrase sentences and to help me express what I am trying to say. I am able to ask simple questions and answer those relating to direct requirements or extremely familiar subjects.

How should I prepare for the exam Kennis van de Nederlandse Samenleving (Knowledge of Dutch Society; KNS)?

This part of the examination assesses how much you know about the Netherlands, its people and customs. All questions and answers can be found in the Naar Nederland self-study pack. In order to prepare thoroughly for the examination, you should:
  1. Watch the film several times in your chosen support language until you are familiar with the content.
  2. Then watch the film again in the Dutch version.
  3. Practise each theme using the questions in the photo book. Listen to the audio CD and look at the photos.
  4. Practise all questions for however long it takes you to be able to give the answers.
  5. Watch the film again, in Dutch. Now that you know the questions, you will be able to understand far more.
Preparation for the KNS exam demands less time than that for the two language parts of the exam. However, it is best to combine your preparation for all components. The film Naar Nederland includes many words which will also appear in the language tests. By watching the film and listening carefully to the Dutch commentary, you will become familiar with these words and the sounds of the Dutch language.

How should I prepare for the exam Speaking?

This part of the examination assesses your skills in speaking and understanding spoken Dutch. Some tips to help you practise are given below. The Naar Nederland basic pack includes a comprehensive tuition method in Dutch as a foreign language. Follow the instructions given in the handbook and other course material.
  1. Try to establish a regular study routine. Completing one or two lessons every day is better than trying to do five lessons all at once at the end of the week.
  2. The examination itself is conducted by computer. You can practise by speaking in Dutch when you are talking on the phone to your partner or someone else who speaks Dutch. If there is anything you do not understand, ask for it to be repeated. You should also ask your partner to correct your pronunciation if necessary.
  3. You can become familiar with the sounds used in Dutch by watching and listening to Dutch television programmes, films and songs on video, DVD or CD. This will help you to develop your listening skills in Dutch as well as improving your pronunciation.
  4. Watching and listening to the Dutch version of the Naar Nederland film will also help, as will practising the 100 questions which are included to help you prepare for the KNS test.
  5. Once you think you have prepared enough, you can attempt the practice exam. Doing this exam will familiarize you with the form of the examination itself.

How can I prepare for the exam Reading?

Some tips to help you practise reading Dutch.
  1. The Naar Nederland basic pack contains a comprehensive tuition method in Dutch as a foreign language, including twenty lessons to familiarize students with the Latin alphabet. Follow the instructions given in the course material and the handbook.
  2. Try to establish a regular study routine. Completing one or two lessons every day is better than trying to do five lessons all at once at the end of the week.
  3. You can familiarize yourself with written Dutch by looking at a Dutch newspaper every day. Can you tell what an article is about? Try to pick out the important words in the headline. Perhaps there is a Dutch magazine that you would find particularly interesting. Your partner can send you magazines and books. Many Dutch newspapers and magazines can also be found online.
  4. The exam is conducted using a computer.
Once you think you have prepared enough, you can attempt the practice exam. Doing this exam will familiarize you with the form of the examination itself.

I have a high standard of education. Do I really need to do lessons 1 to 20 in the workbook?

If you follow all the language lessons in the pack, you will learn to read, speak and understand Dutch all at once. You will also be preparing for both language components of the civic integration examination. Before you can begin preparing in earnest for the language exams, you must be able to read the Latin alphabet. Dutch is written using the Latin alphabet, just like English, Spanish and Portuguese, for example. The first twenty lessons of the book are concerned with the letters of the Latin alphabet and the sounds they make when spoken. You learn how the letters form words and how those words are pronounced. You will also learn to recognize a number of Dutch words. If you are already thoroughly familiar with the Latin alphabet and are a fluent reader in your own language, you can begin at Lesson 21. However, we would recommend that you take the time to read through Lessons 1 to 4 and Lesson 20, which deal with the sounds that the letters make in Dutch. In Lessons 21 to 65, there are some sections marked with an orange star. These are specially intended for students with higher education who require some additional information.

Can someone who cannot read at all use Naar Nederland to prepare for the Basic Civic Integration Examination?

Anyone who follows all the Dutch language lessons in the pack will learn to read, speak and understand Dutch all at once. Before the student can begin preparing for the Speaking and Reading exams in earnest, he must be able to read. Dutch is written using the Latin alphabet, just like English, Spanish and Portuguese, for example. The first twenty lessons of the book are concerned with the letters of the Latin alphabet and the sounds they make when spoken. Students who cannot read are helped by the many photos, spoken instructions in the support language and visual cues (icons). A spoken version of the vocabulary list, in both Dutch and the support language, is included on the audio CD. Even students who are unable to read their own language can therefore learn the new words.

Is it really possible to learn a language through self-study?

The Naar Nederland pack is intended to help students prepare for the Basic Civic Integration Examination Abroad without any outside assistance. Everything needed to follow the lessons and do the practice tests is included in the basic pack: vocabulary list, instructions in the support language, plentiful illustrations, etc. However, it is very difficult to learn a language when you have no opportunity to speak it. This is why it is so important to practise with your partner. You should also listen to radio and television programmes in Dutch. The film included in the basic pack provides another way in which to expand your vocabulary.

Does the examination require candidates to write in Dutch?

No. The examination only requires candidates to be able to read, speak and listen. The lessons in the workbook include exercises which require you to fill in the missing word. If you are able, you can do so in writing but it is also perfectly acceptable to give the answer verbally.

What does the orange star alongside some exercises mean?

The exercises and the extra grammatical information marked with an orange star are intended for students with a higher level of education. They may wish to know more about Dutch grammar and will appreciate a more challenging programme.

Do I need a computer to learn Dutch?

No. You can learn Dutch using the workbook and the audio CDs. You do therefore need a CD player. The lessons in the workbook are exactly the same as those in the digital practice program. We advise you to use the computer program if you can. It makes learning very much easier.

I can’t watch the videos about the exams with YouTube.

If you can’t use YouTube to watch the videos about the exams, you can watch the English version here (use the browser: Google Chrome).

9. Questions about the online practice program: Logging in online

How do I log into the online practice program?

The Naar Nederland self-study pack contains a code to log into the online practice progam. In order to log in, you navigate to www.naarnederland.nl and click on the button at the bottom left of the page: E-learning log-in. You will then be offered two ways of logging in: by using the e-learning login code provided in the self-study pack, or by logging into your personal account. The first time you log in, you will not have set up a personal account yet. After you have submitted the login code (=Token), you will be able to choose from two options: 1. Set up a personal account In this option, you provide your e-mail address and create a password. You will need to submit your password twice. Setting up a personal account offers the advantage of no longer needing to use the login code to visit the website. On future visits, you will be able to log in using your e-mail address and the password you create. For each login code, you will be allowed to set up two personal accounts: a Student account and a Referee account. 2. Log in as This option allows you to proceed directly to the practice test without setting up a personal account. On your next visit, you will need to provide the login code again. It is therefore important that you keep the login code in a safe place. You have the choice of logging in as a Student or as a Referee.

What is a “student”?

The student is the person who is learning Dutch. The student does the assignments that are part of the online practice test. The student’s progress will be saved in his or her personal profile.

What is a “referee”?

A referee assists the student in his or her learning process. Often, the referee is the Dutch partner of the student. The referee is able to log in remotely in order to see the student’s progress and the answers that the student has given. The referee cannot complete assignments, nor will his or her progress be saved.

Will my login code still work once I create a personal account?

Even if you have created a personal account, you will still be able to log in using the login code. They are two separate methods of logging in that remain active concurrently.

Is it possible to log in from more than one computer at the same time?

No, this is not possible. If you log in from a second computer using the same login code, the program will close on the first computer. It will be assumed that you have physically moved to a different computer. Your login code moves with you.

Can my login code be used by more than one person?

No, this is not possible. Your login code is strictly personal. It is linked to your personal progress and results. If a second person logs in using the same account, the first person’s program will be closed.

Can my account be used by more than one person?

No, this is not possible. If a second person logs in using the same account, the first person’s program will be closed. NOTE: This login code only works for extending an existing account. You will therefore not be able to log into the online practice program by using this code.

10. Questions about the practice program: Starting up the stand-alone (DVD)

On what computer systems can the DVD be played?

The practice program is compatible with Windows, Mac and Linux systems. The test was developed for computers that are no more than five years old. Some components (such as playing or recording audio) may not function on older computers. However, it is possible to use the rest of the program on computers that are older than five years. In addition, you will need a DVD player as well as a sound card to play the audio files. In order to make audio recordings, you will need a microphone.

How do I start the DVD program?

If you are using Windows: The program will launch automatically once you have placed the DVD in your DVD player. If you are using Mac: After placing the DVD into your DVD player, select the windmill icon in the Finder screen. If you are using Linux: Run the autorun file in the main menu of the DVD. You will find additional instructions in the comments to this file. If your system uses Gnash instead of the Adobe Flash Player, it is important to also install the Adobe Flash Player to make the software work correctly. NOTE: The practice program runs entirely from the DVD. It will therefore take some time to start up. The program starts as soon as a screen appears that shows an introductory film about language selection. If you have already selected a language, a screen will appear listing the various lessons.

During startup, the following error message appears ‘Mozilla Firefox, Portable Edition cannot be started. You may wish to re-install to fix this issue. (ERROR: firefox.exe could not be found)’

If during startup the following error message appears ‘Mozilla Firefox, Portable Edition cannot be started. You may wish to re-install to fix this issue. (ERROR: firefox.exe could not be found’)’, you probably have a disc cleaning utility installed on your system. During the executing of the DVD Firefox Portable is copied to a temporary folder. Disc cleaning utilities remove this contents from these folders. The site of download.cnet.com provides a list of known disc cleaners. To fix the problem you can either de-activate/de-install the disc cleaner or follow these steps:
  1. Click ‘Start’ and select ‘My computer’
  2. Enter %TEMP% in the adressbar
  3. The %TEMP%-folder will now open
  4. Remove .stunnixws completely, or click on the folder .stunnixws and remove the folder ‘portableff’

After the DVD has started, I cannot get past the screen that asks for the login code

If you are presented with a screen where you are asked to enter your code while working with the DVD, you probably need to update your Adobe Flash Player. You can update your Flash Player to the latest version here. We advise you to use Mozilla Firefox when updating the Flash Player.

When I start the DVD, I get a window saying “Firefox is currently in offline mode”

If you see a window saying “Firefox is currently in offline mode” after you start the DVD, you can take the following steps to solve this:
  1. When you don’t see a menu bar, press first Shift+Ctrl+A on your keyboard.
  2. Press File and remove the checkmark from “Work Offline”.
  3. Reload the page.

I have a Mac computer, but I cannot playback audio or video.

Your Adobe Flash version is not compatible with the DVD provided web browser on some Macs. To solve this problem, you can startup the DVD from your own webbrowser (e.g. Chrome, or Safari). Take the following steps:
  1. After you’ve placed the DVD in your DVD player, click on the icon of a mill in your Finder window.
  2. Open Safari or Chrome.
  3. Copy the following web address: “127.0.0.1:9001” (without quotation marks) into the address bar of your Mac’s web browser and hit enter.
Screenshot kopiëren webadres browser

When I start the DVD, I get a pop-up window with an error message about ‘Add-ons’

This warning is sometimes displayed when Firefox is installed on your computer. To avoid a conflict with the DVD, you should press the Cancel button in the pop up with the error message. Screenshot Add-ons melding If you have accidentally pressed Restart Firefox and as a result you are experiencing problems with the DVD, take the following steps to reverse the installation:
  1. Close the Naar Nederland e-learning program
  2. Click ‘Start’ and select ‘My computer’
  3. Enter %TEMP% in the adressbar
  4. The %TEMP%-folder will now open
  5. Remove .stunnixws completely, or click on the folder .stunnixws and remove the folder ‘portableff’
  6. Now start the DVD again

When I start the DVD, a window about Google Toolbar opens, and because of that I cannot continue

This message is displayed in a tab over the content of the DVD. This tab can be closed as follows: Click anywhere on the screen to select the window. Press then simultaneously the Ctrl and the W keys on your keyboard. Screenshot Google Toolbar

When I start the DVD in a Mac computer with OS X Yosemite (10.10), the application closes immediately and an error message appears

The error message starts with: Process: frontend [8113] Path: /Users/USER/*/Run CD on MacOS X.app/Contents/MacOS/frontend Identifier: com.stunnix.saws_frontend_osx Version: ??? Code Type: X86 (Native) Parent Process: ??? [1] Responsible: frontend [8113] User ID: 501 In October 2014 OS X Yosemite (10.10) was released, a new version of the operating system for Mac computers. It has been found that the software on the DVD that start the Naar Nederland application does not work in this version of the Apple OS X. This version has been released some time after the DVD has been developed. Therefore it is unfortunately not possible to use the DVD on your computer. You can instead use the online e-learning, or use the DVD in combination with another computer.

11. Questions about working with the practice program

In which languages do you provide the online practice program?

The online practice program is provided in the same support languages as the self-study pack. You may choose one of the following 33 support languages: Algerian Arabic, Bosnian, Cantonese, Chinese, Croatian, Dari, East Armanian language, Egyptian Arabic, English, French, Hindi, Indonesian, Iranian Farsi, Iraqi Arabic, Kurdish (Kurmanji)*, Libanese Syrian Arabic, Moroccan Arabic, Pashto, Portuguese, Punjabi Indian, Riff Berber*, Russian, Serbian, Sinhala, Somali, Spanish, Standard Arabic, Tamil, Thai, Tunisian Arabic, Ukrainian, Urdu and Vietnamese * Kurdish and Tarifit Berber are spoken languages. Therefore, the support consists only of spoken audio.

What is the purpose of the learning routes within the practice program?

You can use the practice program in three different ways. Your choice may depend on your educational and literacy level. In the profile screen – the first screen you see when you log in for the first time – you are given three routes to choose from. The first route is especially intended for non-literate or non-Western literate users. This route will provide you with extra lessons about the Dutch alphabet, Dutch sounds, and the pronunciation of Dutch words. The second route is especially intended for users who have attended secondary school. The third route is especially intended for users who have undertaken higher education. Route 1: This route contains more basic exercises, more repetitions of the instructions, but no additional advanced exercises. Route 2: This is the standard route, with a lot of basic exercises, but also additional advanced exercises. Route 3: This route for advanced students contains fewer basic exercises and more additional advanced exercises. You can select a different route at any time by navigating to your profile and selecting the desired route.

How do I edit my profile/properties?

Click on your name in order to navigate to the profile screen. Here you can edit your support language, edit your name, and/or select a different learning route.

After logging in I do not see anything.

You may need to specifically allow Flash for the Naar Nederland website. To do so type the following in your address bar: chrome://settings/content/flash You are now in the Flash-settings menu. Click ‘ADD’ next to ‘Allow’ and add the website: https://www.naarnederland.nl. After you’ve done this please turn the slider next to ‘Ask first’ off and on. Leave it on the right hand side, it should be coloured blue. Now try to restart the program.

When I select the speaker icon, I don’t hear any sound.

  1. Check whether your computer contains a sound card. The best way to do this is to play an audio file that is not related to the practice test program.
  2. Check whether your volume is turned up loud enough. The best way to do this is to play an audio file that is not related to the practice test program.
  3. If necessary, restart the practice test program.
The lack of sound can also be traced to a configurational error within your system. The flash plugin is often the cause of such errors. The site of www.codecguide.com gives several solutions for problems with flash and sound.

The recording function is not working.

In order to use the recording function, you will need a sound card and a microphone.
  1. Check whether your computer contains a sound card. The best way to do this is to play an audio file that is not related to the practice test program.
  2. Check whether your volume is turned up loud enough. The best way to do this is to play an audio file that is not related to the practice test program.
  3. Check whether the sensitivity of your microphone has been properly set. The best way to do this is to make a recording outside the practice test program.
Since the program is only able to make use of your microphone with your permission, you will need to give that permission first. The first time you select the recording button image of the record button the following pop-up will appear: image of flash asking for permission to access In order to use the recording function, select ‘Allow’. If you like, you can select ‘Remember’ so that you will not have to select ‘Allow’ the next time you make a recording.